Directv.com Website Review & Ratings + DIRECTV Coupons
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Directv.com Website Review & Ratings + DIRECTV Coupons

DIRECTV: Products & Services

Directv is one of the world's largest leading providers of digital television entertainment services and delivers a premium video experience through state-of-the-art technology, unmatched programming and unbelievable customer service to more than 32 million customers in the U.S and Latin America. They offer more than 285 channels with more than 170 HD channels. Several services offered by directv.com are as follows:-

DIRECTV: Company Background

Directv had started its business in the year 1990 and its office is located at 2230 East Imperial Highway, El Segundo, CA 90245. The company has more than 16,000 employees that operate their broadcast centers on the ground, monitor their satellites in space and deliver industry leading service and value. DTVLA is comprised of Pan Americana, which provides services in Venezuela, Argentina, Chile, Colombia, Puerto Rico and certain other countries in the region through their wholly-owned subsidiary, DIRECTV Latin America, LLC. DIRECTV Common Stock is publicly traded under the ticker symbol DTV on the NASDAQ Exchange.

DIRECTV: Customer Feedback & Reviews

"What quick, and courteous service, the tech came, solved problem, installed new box/dvr ran test programs. Phone call 24 hr advance to reconfirm, call morning of appointment, here on time, call 6 hours later to see if I am satisfied. Boy if only other companies would follow Directv,s customer service policies."

"My DVR I got from them was supposed to be free replacement. 2 days ago it failed and thou they will replace for free are dinging me over $20 in freight and handling. In addition, I need to send my old broken box back or I will get billed for the list price of the receiver. Once they get it I get my new one I was told I have to install myself for schedule and pay a tech to come install it for additional fees. I think the fine print on these kind of promotions is deceiving and unethical."

DIRECTV: Business Credibility & Trustworthiness

Better Business Bureau (BBB) has rated Directv.com D+ on their standards scale ranging from A+ to F. Also the business is not BBB Accredited because they do not meet the standard guidelines of the organization. Their rating has been lowered because of 25,777 complaints filed against their business and also due to Government actions against their business. Their BBB file was opened in the year 1994. The link where the credibility related information can be checked out is http://www.la.bbb.org/business-reviews/Satellite-Equipment-and-Systems-Repair-Service/DirecTV-Inc-in-El-Segundo-CA-81000357

DIRECTV: Website Popularity & Google Ranking

DIRECTV has a three-month global Alexa traffic rank of 1,924. Visitors to this site spend roughly 52 seconds on each pageview and a total of six minutes on the site during each visit. Compared with internet averages, the site appeals more to Caucasians; its visitors also tend to consist of higher-income women over the age of 35 who have no postgraduate education and browse from home.

Compete.com has ranked the site as 186 and it has 7,799,930 unique visitors as per their statistics.

DIRECTV: Social Media Presence

The company has its presence on almost all social networking medias including Facebook, Twitter, Youtube, Google + as well as on Pinterest. On Facebook the company has 34 fans whereas on Twitter it has a high fan following with 74,575 followers. The link to their Facebook, Twitter, Google+ and Pinterest pages are as follows:-

DIRECTV: Website Security & Safety

The website of the company is SSL secured keeping in mind the security of their user's confidential data. It comprises of 128-bit encrypted TLS 1.0 connection with MD5 for message authentication and RSA as the key exchange mechanism.

According to Google Page Diagnostics survey out of the 113 pages that were tested in past 90 days, the conclusion which is being derived is that the website is free from any malicious content.

DIRECTV: Pricing & Packages

The price summary of the various packages offered by Directv.com is as follows:-

TV Packages

  • English Entertainment Package-$ 29.99.
  • English Choice Package-$ 34.99.
  • English Choice Ultimate Package-$ 44.99.
  • English Premier Package-$ 89.99.

Premium Packages

  • HBO-$ 15.99/month.
  • STARZ-$ 12.99/month.
  • Cinemax-$ 12.99/month.

Sports Packages

  • NFL Sunday Ticket-$ 59.99/month.
  • MLB-$ 34.99/month.
  • ESPN Game Plan-$ 29.99/month.
DIRECTV: Shipping Rates & Policies

Directv.com is not shopping website, so there is no shipping policy. Thus, shipping policies and rates do not apply. All contact is via the website and email notification. They offer their services to all over the world. The clients can avail all the services instantly by making an online payment through various payment modes.

DIRECTV: Payment Methods Accepted

You have two convenient payment options for your DIRECTV CINEMA™ and Pay per View purchases:-

  • Bill the charge directly to your DIRECTV account.
  • Use your credit card or checking account to make a payment at the time of order.

You can pay your bill with Visa, MasterCard, American Express, or Discover. Make a one-time-only payment or set up Auto Bill Pay.

DIRECTV: Returns, Refunds & Exchange Policy

There is no information related to returning of payment on the cancellation of plans by the customers. So, the users can get the refund related information through the Live Chat option provided on the website by consulting their customer support team. This information is also not listed in their Privacy Terms and Policy.

DIRECTV: Product images & screenshots
DIRECTV Coupons
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DIRECTV Rating Summary
Customer Reviews
DIRECTV Average Rating:
(1 rating)
DIRECTV 1 out of 5 based on 1 ratings. 1 user reviews.
Samantha Tuley — 64 months ago
1.0 Star Rating: Not Recommended
“TERRIBLE COMPANY!!!”

This company had a person in their midst that stole me debit card number and cost me almost a thousand dollars. Then, when asked to fax my information, which I promptly did, I was told to wait TEN DAYS WITHOUT MONEY, outstanding bounce fees, no way to put gas in my car or feed my children. During this time, I was not compensated by free channels, bill discounts, nothing. This company knows NOTHING about customer satisfaction and is all the way around FRAUD!!!

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